SAVINGS GUARANTEE
Find the savings. Or get your subscription back.
Your first completed eligible comparison is covered. If its annualised saving does not exceed your plan’s guarantee threshold, you can request a full refund.
The threshold is clear before you buy
Your guarantee threshold is recorded with your selected plan at the point of sale. It is the amount the first eligible comparison’s estimated annualised saving needs to exceed.
| Billing option | Guarantee threshold |
|---|---|
| Monthly | The total of 12 monthly payments at the price accepted when you subscribed. |
| Annual | The full annual subscription price accepted at purchase. |
| Three years prepaid | The full three-year price accepted at purchase. |
When you choose both fuels, the comparison considers the covered electricity and gas services together. The recorded purchase threshold remains the reference if prices change later.
Send your valid bills within 30 days
Provide the initial valid bills for the covered services no later than 30 days after purchase. Include every page and enough readable information to establish the current arrangement and usage. We will tell you if more information is needed to complete an eligible comparison.
Revy checks service availability before accepting payment. A file-upload acknowledgement, incomplete calculation or request for missing information is not your first completed eligible comparison.
How the saving is assessed
The comparison records your confirmed usage, the eligible offer, relevant provider costs and the assumptions used for the annualised estimate. The saving is the estimated difference in provider charges; your subscription price is assessed separately against the guarantee threshold.
An annualised estimate is a forecast. Actual usage, prices and whether you meet the plan’s conditions affect the amount you pay. Your comparison explains its evidence and calculation basis.
Request your refund within 30 days of the first result
If the annualised saving is equal to or below your recorded guarantee threshold, email help@revy.com.au or send a message from your account within 30 days of your first completed eligible comparison.
Include your account email, product, purchase date and first result. Ask for a savings-guarantee refund. We review the purchase and comparison records, confirm the outcome and arrange a full refund of the subscription payments for that purchase when the guarantee applies. Provider energy bills and provider charges are separate from this refund.
Your consumer rights
This savings guarantee is additional to your rights under the Australian Consumer Law. Its claim window does not limit those rights. Read the ACCC’s explanation of guarantees and warranties.
Ask about the savings guaranteeStart with the bill you have.
Choose a bill to check. It’s free to start.